Potter industries and David Potter and Christian Potter shall hereby be referred to as Potter industries.
- Potter Industrial has no items to accept as a return. All materials are owned by the customer. All finished work (item(s)) is owned by the customer.
- If there exists a reasonable expectation that a job (service or work performed) is not satisfactory and reasonable communication existed at the time to expect finished work (service or product(s)) to be acceptable in quality and workmanship and quality and workmanship is considered below what should be reasonably acceptable then a refund may be applied in the amount of price paid for work or service, including tax and shipping charges.
- Refunds do not include lost wages or gas or time spent in relation to shipping the item(s) back and forth.
- Items being laser engraved must have an estimated value which can be corroborated from reliable sources that said item is valued appropriately and as such, said item may receive a refund of the estimated value of the item if said item is laser engraved improperly. The estimated value is either new or used. If engraved item was sent in as a used, not new item, the estimated value will be based on the item being used.
- Refunds will be issued in the form of company check.
- Potter Industries stand behind the quality of our work. We want all of our customers to be satisfied with the quality of work we perform. While we cannot refund based on just being dissatisfied, as long as a reasonable claim exists and can be easily proven, Potter Industrial has no issue in refunding the cost of services and in some cases the cost of the material sent in.
- The refund policy can be changed at any time and for any reason without notice to the customer. It is the customer's responsibility to read and understand the refund policy. This refund policy will not change in order to defraud a customer of their refund provided a valid reason exists for said refund.